Refund policy
At Skyvex, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
30-Day Money-Back Guarantee
We offer a full 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, you may request a return within 30 days of receiving your item.
Cost of Returns
There is no cost to you for returning an item — return shipping is completely free of charge.
Returns Address
Our returns address will be provided upon request once your return is approved. Please do not send items back without first contacting us.
Refund Processing Time
Once we receive your returned item and verify its condition (especially important for electronic components and DJI products), your refund will be processed within 7 business days. You will receive an email confirmation once your refund has been issued.
Refund Method
All refunds are issued to the original payment method used at the time of purchase. Please allow additional time for your bank or payment provider to process the refund after it has been issued.
How to Request a Refund
All refund requests must be submitted by email at info@skyvex.store. Please include your order number and reason for your request and our team will get back to you within 1–2 business days.
Contact Us
- Store Name: Skyvex
- Email: info@skyvex.store
- Address: 200 S Biscayne Blvd Suite 2410, Miami, FL 33131, USA